OUR MEASURES FOR A SAFE AND CAREFREE STAY

Dear guest,

Due to the novel coronavirus and the precautionary measures and restrictions that were imposed by the Dutch government, we felt that temporarily closing the hotel was inevitable. On Wednesday the sixth of May, the government announced a relaxation of these measures. This means that, as of the twentieth of May, we have reopened our hotel.

Naturally, the health and safety of our guests and employees remains our number one priority. We take all measures and advice from the Dutch government very seriously and we have taken all the necessary steps and precautions to ensure a safe and carefree stay at our location.

We can imagine how this situation raises some question marks with you. The answers to many frequently asked questions can be found at the lower end of this page. Also, we have summarized all of the information in a factsheet.

Download our fact sheet

Can’t find the answer to your question? Please contact us by e-mail via info@kontaktderkontinenten.nl or by phone via +31 (0)346 35 17 55.

We are very much looking forward to meeting you in our hotel once again!

Frequently asked questions

Last update: Monday, August 17

  • We have programmed frequent cleaning rounds throughout the hotel and we are paying close attention to the disinfection of our sanitary services as well as high-traffic contact surfaces such as door handles, elevator buttons and railings.
  • Upon arrival, you will encounter a disinfection station, where you are able to clean your hands.
  • Our employees wash their hands thoroughly every half hour, as well as when they engage in a different task. Work surfaces are cleaned hourly.
    • In order to be able to evenly spread the arrival and departure streams, we are now allowing our guests to check in earlier than usual and we have also extended the checkout time. The check-in can now take place as early as 12 noon and checking out is possible until that very same time.
    • Conference guests will be contacted by e-mail in advance to inform them about the location of their meeting venue as well as the most efficient route towards it. Additional signage ensures that the routes are clearly marked.
    • Furthermore, all guests are requested to (voluntarily) leave their name and telephone number so that the municipal health service (GGD) can get in touch if necessary.
    • We kindly ask you to use contactless payments wherever and whenever possible. (We accept debit- and credit cards)
    • Breakfast is exclusively available to guests who have made an advance reservation.
    • The breakfastbuffet is adjusted
      according to the guidelines of the RIVM.
    • In restaurant KonneKt we serve an lunchbuffet according to the guidelines of the RIVM.
    • Hotelguests are able to order a picknickbox, lunchpackage or barbecue from the Front Desk.
    • Naturally, taking your lunch outside and having a seat at one of the picknicktables in our forest garden is also possible.
    • We gladly take into account any and all dietary desires with any chosen lunch option. Will you help us by letting us know your preferences in advance, as early as possible?
    • Reserved drinks and snacks are served in bar KonneKt
    • Hotel guests are also welcome to use the facilities of Bar KonneKt where a selection of drinks, beer and wine, as well as snacks is available.
    • Dinner will be exclusively available to guests who have made an advance reservation.
    • Due to the maximum number of guests allowed in the restaurant simultaneously, we ask our guests to pick a session time. The guests will then receive a voucher for the preferred time period.
    • The dinner sessions start at 5.30pm, 6.30pm, 7pm, 7.30pm, 8pm and 8.30pm.
    • A host(ess) will be present at the restaurant to show guests to their allocated tables. Guests who don’t share a household will be issued a table where enough distance can be maintained.
    • All our meeting rooms have spacious setups that allow the guests to maintain enough distance according the guideliness of the RIVM
    • All meeting rooms are equipped with a “hygiene station” that contains disinfectant, tissues and moist wipes.
    • On busy days, we will ask the groups to distribute their breaks evenly, in order to avoid queueing at the coffee corners and bathrooms.
    • Water will be served individually to each guest

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